Membership Terms And Privacy 

1.1 Introduction
Imperial Treasure Restaurant Group Pte Ltd (“Imperial Treasure”) would like to offer our privileged customers news and information regarding our products and services, including promotions, special offers and discounts.  We are offering you the opportunity to become a member of the Imperial Treasure Club (a "Member") to enjoy special privileges that Imperial Treasure may offer from time to time.

1.2 Collection and Use of Personal Data
If you become a Member, you will need to provide Imperial Treasure certain personal information (including your name and contact details such as email address and phone number).  You will need to provide us with your mobile number for us to identify you. Your mobile number will be your username or unique identifier as a member of Imperial Treasure Club. Any personal data held by us about you will be held in accordance with our Privacy Policy.

1.3 Direct Marketing
By clicking on the "SUBMIT" button below, you agree that Imperial Treasure, our affiliates, related entities, and third parties acting on our behalf ("Business Partners"), may collect, use and disclose your personal data, which you have provided at the member's portal at https://members.imperialtreasure.com (the "Member's Portal"), for providing marketing material that you have agreed to receive, in accordance with the Personal Data Protection Act 2012 and our Privacy Policy. Please note that marketing material may be sent directly by our Business Partners, and we may disclose your personal data to them for that purpose.

1.4 Membership Tiers

1.4.1 Silver Tier
As a Member you will be required to provide your mobile number, among other information we may require from you, in order to take advantage of special promotions and discounts offered to Members. This may be required online or by our restaurant staff depending on the circumstances. If you sign up at the point of sale at one of our outlets, you will enter the Silver Tier. As a Silver Tier member, you will qualify for a S$50 Sign Up e-voucher valid for 3 months. In order to further qualify for another S$50 Sign Up e-voucher valid for 3 months, a S$100 Birthday e-voucher with a minimum spending of S$280 (before service charge and prevailing government taxes) valid for use by the Member only on the Member's birthday month, a Wagyu Beef (1 portion) e-voucher and a Tiger Garoupa (1 portion) e-voucher, Members will have to provide further details on the Member's Portal. If you sign up as a Silver Tier Member on the Member's Portal, you will qualify for all five e-vouchers described above (i.e. two S$50 Sign Up e-vouchers, a S$100 Birthday e-voucher, a Wagyu Beef (1 portion) e-voucher and a Tiger Garoupa (1 portion) e-voucher) if you agree to provide your full details as required on the Member's Portal. Please note that these special privileges only apply to new Member sign-ups. For membership renewal of another year, you are required to pay S$38. In your new membership cycle, you will receive a S$50 Renewal e-voucher, a S$100 Birthday e-voucher and three S$30 Steamboat Soup Base e-vouchers.

1.4.2 Gold Tier
Upon achieving nett spend of S$10,888 and above, you will be automatically upgraded to the Gold Tier. As a Gold Tier member, you will enjoy all the benefits of the Silver Tier, plus one S$500 Bonus Cash e-voucher, twelve Complimentary Glassware Usage e-vouchers, unlimited Complimentary Selected Steamboat Soup Base e-voucher, one Peking Duck and one bottle of Red Wine. During the respective seasonal festive periods, you will be entitled to one Glutinous Rice Cake, one Rice Dumpling set and one box of Double Yolk White Lotus Paste Mooncake. You will receive one-year free renewal of the membership. Members should refer to the Member’s Portal for the latest privileges. Please note that Imperial Treasure reserves the right to amend these privileges at any time.

1.4.3 Diamond Tier
Upon achieving nett spend of S$28,888 and above, you will be automatically upgraded to the Diamond Tier. As a Diamond Tier member, you will enjoy all the benefits of the Gold Tier, plus one S$1,500 Bonus Cash e-voucher, Unlimited Complimentary Glassware Usage e-voucher, one Suckling Pig and one bottle of Champagne. During the respective seasonal periods, you will be entitled to one Carrot Cake, one Rice Dumpling set and one box of Double Yolk Lotus Paste Mooncake (for avoidance of doubt, these seasonal period gift sets are in addition to the ones received in Gold Tier). Members should refer to the Member’s Portal for the latest privileges. Please note that Imperial Treasure reserves the right to amend these privileges at any time. Renewals of the Member's membership may have other promotions applicable, to be introduced by Imperial Treasure from time to time in its sole and absolute discretion.

1.5 Amending Personal Data and Terminating Membership
You may amend your personal data or marketing preferences at any time via our Member’s Portal. You will need to inform us in writing at [email protected] should you choose to terminate your membership. Please allow a few working days for changes to take effect. Kindly be advised that there will be no refunds made and/or early issuance of any unused e-vouchers at the point of termination. Alternatively, your membership will automatically expire upon non-renewal of membership, and all balance i-dollars and/or unused e-vouchers will be deemed forfeited.

1.6 Website
If you access our website to make changes to your personal data or otherwise, such use is governed by our website Terms of Use.

1.7 Membership Validity
Membership is valid for one (01) year from the date of application in which the said one (01) year period ends. For example, Members who sign up on 17 May 2023 will have their membership valid until 16 May 2024. This membership is only valid at selected Imperial Treasure restaurants in Singapore. Please refer to the Member’s Portal for a list of participating restaurants.
Membership is strictly non-transferable and shall only be enjoyed by the Member in person.

1.8 Earning and Expiry of i-dollar (i$)
One (01) i$ will be awarded for every S$10 spent at any participating Imperial Treasure restaurants, excluding service charge, prevailing government taxes, e-vouchers and purchase or use of Imperial Treasure dining vouchers and festive items. Member must be physically present at the point of dining and provide mobile number to the service staff in order to earn i$. Earning of i$ must be made at the point of transaction. Requests on i$ accumulation for previous or backdated receipts will not be entertained. The system may require up to one (01) working day to reflect the transactions, e-vouchers and i$ earned. Balance i$ accrued shall expire upon expiry of membership. Balance i$ accrued is however granted a grace period of three (03) months and must be converted to a $50 Cash e-voucher within the grace period, otherwise deemed forfeited. Note: Transactions made via third party vendors are not eligible for earning of i$.

1.9 Redemption of i-dollar (i$)
Member must be physically present (proof of identification required) at the point of dining in order to redeem any membership privileges. Member is required to sign off on the receipt to acknowledge the redemption(s) made. For every i$50 earned, member will automatically receive a S$50 Cash e-voucher, valid for 12 months from date of issue and valid for use within membership period only. The $50 Cash e-voucher can be used to offset the bill when dining at any participating Imperial Treasure restaurants. 

1.10 Termination and Cancellation
We reserve the right to terminate the Member's membership if the membership account is found to be shared with another non-Member.
We reserve the right to terminate your membership, in our absolute discretion, should you abuse any of the conditions and privileges bestowed on you as a Member.

1.11 Membership Upgrade and Downgrade
Members will be automatically upgraded upon achieving the spend required for the Gold and Diamond Tiers. The system will require one (01) working day to reflect the upgrade and accompanying privileges (e.g. e-vouchers).
Members will also be automatically downgraded should they fail to maintain the minimum spend threshold for their Tier category. For example, a Gold Tier member will be downgraded to a Silver Tier should their spend for the membership year be below S$10,888.

1.12 E-voucher's Terms and Conditions
Combining multiple membership accounts, combining bills or splitting the bills to earn i-dollar (i$) and/or redeem membership privileges is strictly not allowed. Membership must be active at the point of redemption.

2. Law and Forum
This Membership Agreement is governed by and construed in accordance with the laws of Singapore.
Any dispute or claim arising out of or in connection with this Membership Agreement, (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of Singapore courts.

3. Consent 
I would like to join the Imperial Treasure Membership club and I consent you to holding my personal data in accordance with your Privacy Policy.

Privacy Notice

1. INTRODUCTION

Imperial Treasure Restaurant Group Pte Ltd, Imperial Treasure Cantonese Cuisine Pte Ltd, Imperial Treasure Noodle House Pte Ltd, Imperial Treasure Fine Dining Restaurant Pte Ltd, Multirich F&B Management Pte Ltd, Imperial Treasure Windows of Hong Kong Pte Ltd and Imperial Treasure Steamboat Pte Ltd (collectively referred as "Imperial Treasure", "us", "we") is committed to protect the privacy of visitors to this website (the "Website"). This Privacy Notice sets out how Imperial Treasure collects, uses or discloses personal data that you have provided to us through the Website. By visiting the Website you are accepting and consenting to the collection, use and disclosure of personal data described in this Privacy Notice. If you do not agree with this Privacy Notice, please do not use the Website. This Privacy Notice does not apply to other websites to which we link ("Third Party Website" or "Third Party Websites"). 

This Privacy Notice also describes your data protection rights, including a right to object to some of the processing which Imperial Treasure carries out. More information about your rights, and how to exercise them, is set out in the following section: “9. What Rights Do I Have”.

Maintaining the privacy of our customers’ information is important to us. We do not disclose rent or sell our customers’ personal data to third parties (except as described in "6. Disclosures of personal data to third parties").

2. COLLECTION AND USE OF PERSONAL DATA

We collect the following personal data when you register as a user of the Website and make purchases through the Website:

• name;
• mobile number;
• email address;
• address (including billing and delivery addresses if different); and
• any other personal data provided to us when you submit any comment, question or feedback to us, request services from us, or disclose your personal data to us in any way

We use your personal data for the following purposes:

• To fulfil a contract, or take steps linked to a contract: this is relevant where you make a purchase from us. This includes:

• to fulfil your order and deliver it to you;
• to facilitate and track your purchases from us (including in our restaurants or via our websites); and
• to provide you with service support.

• As required by Imperial Treasure to conduct our business and pursue our legitimate interest, in particular:

• to facilitate your registration as a user of the Website;
• to use information you provide to provide products and services you have requested;
• (if you use a card payment for any purchase on the Website) we use third parties to check the validity of the sort code, account number and card number you submit in order to prevent fraud; and
• respond to comments, queries and feedback.

• Where you give us consent:

• we provide you with marketing and promotional material and other information about our products (including promotions and special offers), as well as other products and services provided by our affiliates and partners; and
• on other occasions where we ask you for consent, we will use the data for the purposes which we explain at that time.

• For purposes which are required by law: in response to requests by government or law enforcement authorities conducting an investigation.

Additionally, through the Website, we may gather certain aggregated and anonymous information about the use of the Website, such as how frequently certain areas of the Website are visited, including through the use of cookies, web beacons, Google Analytics and other technologies.

We may use cookies, web beacons, Google Analytics and other technologies for the following purposes:

• to identify the causes of problems arising at web servers and to resolve these problems;
• to improve the contents of the Website;
• to customize the content of the Website and our emails to suit your individual interests or purposes and selectively display best-matched pages to you, including tracking your past purchases in order to provide you with new services or special promotions;
• to utilize your browsing history on the Website for demographic research; and
• to obtain static data of web visitors and aggregated website visitation statistics which are anonymous in nature.

You may reject our use of cookies by configuring your browser to disable the use of cookies. However, you may no longer be able to receive services or personalized features of the Website which rely on the use of cookies.

3. SENDING OF EMAILS TO MEMBERS

Genuine emails from Imperial Treasure always will come from an address ending @imperialtreasure.com. Do not open any attachments or click any links from suspicious emails. If you wish to report a suspicious email claiming to be from Imperial Treasure that you believe has been forged, you may email [email protected].

4. RELYING ON OUR LEGITIMATE INTERESTS 

We have carried out balancing tests for all the data processing we carry out on the basis of our legitimate interests, which we have described above. You can obtain information on any of our balancing tests by contacting us using the details set out later in this notice.

5. WITHDRAWING CONSENT OR OTHERWISE OBJECTING TO DIRECT MARKETING 

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing, or profiling we carry out for direct marketing, at any time. You can do this by following the instructions in the communication where this is an electronic message, or by contacting us using the details set out below.

6. DISCLOSURES OF PERSONAL DATA TO THIRD PARTIES

In order to provide services to you, we may disclose, transfer out of Singapore, your personal data as described in this Privacy Notice:

• We may share your personal data with our affiliated companies for the purposes of: Fulfilling a contract with you, providing customer services, and facilitating your registration as a user of the Website:

• We may permit certain trusted third parties to access your personal data in connection with their performance of services to maintain and operate the Website and certain features on the Website. For example, we may use third parties to host the Website; operate various features available on the Website; send emails; analyze data; provide search results and links and assist in fulfilling your orders and may share personal data or other information with our parent, subsidiaries, divisions, and affiliates.

• We may employ a third-party service to collect the above-mentioned information, including personal data, and use their tracking services on our behalf. However, this information is strictly confidential and will not be shared with others.

• We may disclose personal data as an asset in connection with a proposed or actual merger or sale (including any disclosures made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control.

• We reserve the right to disclose information, including personal data, in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction. We may also disclose or transfer personal data as otherwise permitted or required by law.

• We may disclose aggregated and anonymized data to third parties.

Your personal data may be transferred out of Singapore from time to time. Such transfers will be carried out in accordance with the Singapore Personal Data Protection Act 2012. Third parties, with the exception of Singapore public agencies, are subject to data protection obligations and may only use your personal data to perform the necessary functions.

Where information is transferred outside the EEA, and where this is to a stakeholder or vendor in a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses, an appropriate Privacy Shield certification or a vendor's Processor Binding Corporate Rules.  A copy of the relevant mechanism can be provided for your review on request to our Data Protection Office (please refer to the section below: "12. Contact Us").

7. HOW WE PROTECT YOUR INFORMATION

We are committed to protecting the information we receive from you. We adopt reasonable physical, technical and administrative practices to help protect the confidentiality, security and integrity of data, including personal data, stored on our system. We believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved. Although we take reasonable steps to protect the information we receive from you, no computer system is completely secure and we cannot be held liable for any loss you may suffer for unauthorized access or loss of any data provided to the Website.

8. LINKS TO THIRD PARTY SITES

The Website may contain links to third party websites and microsites, including third party payment gateways, whose privacy practices may differ from those of ours. If you submit personal data, including payment information, to any of those websites, that personal data is not subject to this Privacy Notice and will be subject to the third party's privacy practices instead.

We therefore encourage you to review the privacy statement of any website you visit. By clicking on or activating such links and leaving the Website, we can no longer exercise control over any data or information which you give to any other entity after leaving the Website, and any access to such other websites is entirely at your own risk.

9. WHAT RIGHTS DO I HAVE

You have the right to ask us for a copy of your personal data; to correct, delete or restrict (stop any active) processing of your personal data; and to obtain the personal data you provide to us for a contract or with your consent in a structured, machine readable format, and to ask us to share (port) this data to another controller.

In addition, you can object to the processing of your personal data in some circumstances (in particular, where we do not have to process the data to meet a contractual or other legal requirement, or where we are using the data for direct marketing).

These rights may be limited, for example if fulfilling your request would reveal personal data about another person, where they would infringe the rights of a third party (including our rights) or if you ask us to delete information which we are required by law to keep or have compelling legitimate interests in keeping. Relevant exemptions are included in the applicable laws and regulations. We will inform you of relevant exemptions we rely upon when responding to any request you make.

If you are based in the EU and have unresolved concerns, you have the right to complain to an EU data protection authority where you live, work or where you believe a breach may have occurred.  

The provision of your name, family name, mobile number, country code, email address, gender and date of birth is mandatory such that we can contact you and to fulfil any of your orders: if relevant data is not provided, then we will not be able to fulfil your orders. All other provision of your information is optional.

To exercise any of these rights, or to obtain other information, such as a copy of a legitimate interests balancing test, you can get in touch with us – by contacting our Data Protection Manager (See "12. Contact Us" below).  To correct your personal data, you can do so by signing into your user account and updating your personal data. We will only disclose personal data in accordance with an access request to the individual who registered his/her personal data with the Website, and only after confirming that the person requesting access is indeed the registered party.

You may also contact our Data Protection Manger to withdraw your consent to our use of your personal data.

Please allow ten (10) working days for your request to be processed.

10. RETENTION OF INFORMATION

Where we process registration data, we do this for as long as you are an active user of the Website and for 6 years after this.

Where we process personal data for marketing purposes or with your consent, we process the data until you ask us to stop and for a short period after this (to allow us to implement your requests). We also keep a record of the fact that you have asked us not to send you direct marketing or to process your data so that we can respect your request in future.

Where we process personal data in connection with performing a contract, we keep the data for 6 years from your last interaction with us.

If you withdraw your consent to our collection, use or disclosure of your personal data, we may not be able to provide you with services that require such personal data. Please also note that your personal data may still be retained on our database to the extent permitted by law.

11. PRIVACY POLICY CHANGES

If we decide to change our Privacy Notice for the Website, we will post the revised Privacy Notice here and, if appropriate, notify you by email. Please check back frequently to see any updates or changes to our Privacy Notice.

12. CONTACT US

If you have any questions about this Privacy Notice, please contact our Data Protection Manager at [email protected].